Refund policy
Vaovac — Refund & Return Policy
Effective: May 28, 2026. This policy supersedes all previous versions, including any prior 90-day or “VaovacFlex” results guarantee.
30-Day Money-Back Guarantee — plus a 1-Year Warranty for manufacturing defects. Simple, honest, no fine-print games.
How it works
- Email us at support@vaovac.com within 30 days of delivery.
- We reply within one business day with return instructions and the return address.
- You ship the device back via a tracked service of your choice (return shipping is the customer’s responsibility).
- Once we receive and inspect your return, we refund your purchase price within 5–7 business days to the original payment method.
Refund amount
- Sealed, unopened items: full refund of the purchase price.
- Opened or used items: full refund minus a $15 restocking fee. Because the device makes direct skin contact, we cannot resell returned units — the fee covers the loss.
- Original shipping: not refunded (we paid it to ship to you).
Why a restocking fee? Vaovac is a hygienic, body-contact device. We cannot legally or ethically resell a device that has touched another person’s skin, so each returned unit is disposed of. The $15 fee partially offsets that cost — every other vacuum-massage brand applies a similar fee or refuses returns of opened devices entirely.
Defective devices — separate track
If your Vaovac arrives defective or stops working within 1 year of delivery, we replace it free of charge under our warranty.
To open a warranty claim:
- Email support@vaovac.com with your order number.
- Send a photo or short video (10–30 seconds, well-lit) showing the issue — for example, the device not powering on, charging issues, or a heating malfunction.
- We typically ship a replacement device free of charge — usually without requiring you to ship the defective unit back.
About bruising and skin marks
Light bruising, redness, or rosy marks during the first 1–2 weeks of use are normal — they’re your circulation responding to vacuum suction, exactly what the device is designed to do. They typically fade in a few hours to 2–3 days.
To minimize marks: start at suction level 1–4, always use massage oil for smooth glide, keep the device moving (don’t hold one spot), and take rest days between sessions.
Important: Bruising is a normal, documented response to vacuum massage. It is not considered a product defect and is not grounds for a defective-device replacement. Please review the “What to expect” section on our product page before your first session.
Final sale
For hygiene and safety reasons, creams, oils, and consumables are non-returnable. Digital products (eBook) are also non-refundable once accessed.
Cancellation
Orders can be cancelled within 24 hours of placement if they have not yet been picked for shipment by our fulfillment team. After 24 hours or once the order is in transit, please wait for delivery and initiate a return per the steps above.
Return shipping
- Customer is responsible for return shipping costs.
- We recommend a tracked service — we cannot issue a refund for packages we don’t receive.
- Original shipping costs are not refunded.
- For international returns, customer is also responsible for any customs/duties on the return.
Repeat returns
One satisfaction return per customer (per email address) within a 12-month window. Defective replacements under warranty are unaffected.
If something’s wrong, talk to us first
If your order arrives damaged, isn’t what you expected, or stops working, please email support@vaovac.com before anything else. We reply within one business day and we genuinely want to make it right — a replacement, a return, or a refund under the terms above. Most issues are sorted out within a day or two. Reaching out first is simply the fastest way to a real fix, and it lets us solve the actual problem rather than push paperwork.
One resolution per order
Once we’ve issued a refund or shipped a free replacement, that order is considered resolved. If a payment dispute is later raised on an order we’ve already refunded or replaced, we’ll share the resolution records — refund confirmation or replacement tracking — with the card issuer. This isn’t about making anything difficult; it’s about not being charged twice for the same order, which hits a small independent brand hard. If you’re ever unhappy with how something was resolved, email us and we’ll keep working with you.
Where this guarantee applies
This guarantee covers Vaovac™ products purchased directly through vaovac.com. Orders placed through third-party retailers are subject to the retailer’s return policy.